Tri-State Technical Broadband Privacy Policy
PRIVACY POLICY
Tri-State Technical Broadband
A service of Direct Satellite Service LLC
Effective Date: May 26, 2026 | Last Updated: May 26, 2026
1. Introduction
Tri-State Technical Broadband (“we,” “us,” or “our”) is a service of Direct Satellite Service LLC, located at 7385 Old Town Rd, Mt. Perry, OH 43760. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information obtained from visitors to our website (tristatetechnicalbroadband.com), users of our services, and individuals who interact with us through our online forms, phone calls, text messages (SMS), emails, live chat, AI-powered chatbot, and social media pages.
By using our website, submitting a form, calling our phone number, or opting in to receive communications from us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide Directly
Full name (first and last)
Phone number
Email address
Physical/service address, city, and ZIP code
Current internet service provider
Products and services you are interested in (e.g., internet, TV, phone, business internet)
Any additional information you voluntarily share via phone, text, email, chat, or social media
2.2 Information Collected Automatically
IP address and approximate geographic location
Browser type, operating system, and device information
Pages visited, time spent on pages, and referring URLs
Cookies, pixels, and similar tracking technologies (see Section 7)
2.3 Information from Third Parties
Lead data from Facebook Lead Ads and other advertising platforms
Analytics data from Google Analytics, Meta Pixel, and similar tools
3. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your inquiry and determine service availability at your address
To contact you by phone, email, or text message regarding your service inquiry
To send appointment reminders and follow-up communications
To send promotional offers, discounts, and marketing messages (with your consent)
To process service orders, schedule installations, and manage your account
To improve our website, services, and customer experience
To comply with legal obligations and protect our rights
To operate our AI-powered chatbot for customer service and sales assistance
To track advertising performance and optimize our marketing campaigns
4. SMS/Text Messaging Policy
By providing your phone number and checking the consent box on our forms, you expressly consent to receive text messages (SMS and MMS) from Tri-State Technical Broadband at the phone number you provided. Messages may include:
Service availability confirmations
Appointment reminders and scheduling updates
Follow-up messages regarding your inquiry
Promotional offers, special deals, and new product announcements
Message Frequency: Message frequency varies based on your interactions with us. You may receive up to 10 messages per month.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a final confirmation message and no further texts will be sent.
Help: For assistance, reply HELP to any message or call us at (740) 891-6843.
Your consent to receive text messages is not a condition of purchasing any goods or services from us. We will never sell, rent, or share your phone number with third parties for their own marketing purposes.
5. Phone Calls and Call Recording
When you call us or we call you, the call may be recorded for quality assurance, training, and record-keeping purposes. By calling our business number or providing your phone number for a callback, you consent to call recording. If you do not wish to be recorded, please let the team member know at the beginning of the call.
6. AI-Powered Chatbot
Our website may feature an AI-powered chatbot to assist you with questions about our products and services. The chatbot may collect information you provide during the conversation, including your name, contact information, and service interests. Information collected by the chatbot is stored in our customer relationship management (CRM) system and is subject to the same privacy protections described in this policy. The chatbot does not make purchasing decisions on your behalf and will connect you with a live team member for any account or payment-related actions.
7. Cookies and Tracking Technologies
We use cookies, web beacons, pixels (including the Meta/Facebook Pixel), and similar technologies to:
Track website traffic and user behavior for analytics
Measure advertising campaign performance
Deliver targeted advertisements on social media platforms
Improve website functionality and user experience
You may control cookies through your browser settings. Disabling cookies may affect certain features of our website. For information about opting out of targeted advertising, visit the Digital Advertising Alliance at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.
8. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service partners and installation technicians who help us deliver services to you
Technology providers who operate our CRM, phone system, email/SMS platform, and chatbot (e.g., GoHighLevel, LC Phone)
Advertising platforms (e.g., Meta/Facebook) for campaign tracking and optimization using anonymized or aggregated data
Internet service providers and product partners (e.g., HughesNet, DirecTV) as necessary to process your service order
Legal authorities if required by law, court order, or to protect our rights and safety
All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, comply with legal obligations, and resolve disputes. If you request deletion of your data, we will process your request within 30 days, subject to any legal retention requirements.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Your Rights
Depending on your location and applicable law, you may have the following rights:
Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Request correction of inaccurate or incomplete information
Right to Deletion: Request deletion of your personal information, subject to legal exceptions
Right to Opt-Out: Opt out of marketing communications at any time
Right to Restrict Processing: Request that we limit how we use your data
To exercise any of these rights, contact us using the information in Section 14 below. We will respond to your request within 30 days.
12. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Tri-State Technical Broadband
A service of Direct Satellite Service LLC
Address: 7385 Old Town Rd, Mt. Perry, OH 43760
Phone: (740) 891-6843
Email: [email protected]
Website: tristatetechnicalbroadband.com
